Amdocs is the market leader in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and intentional customer experience at every point of service. Amdocs provides solutions that deliver customer experience excellence, combining the software, services and expertise to help its customers execute their strategies and achieve service, operational and financial excellence.

Ebyte Inc. is now offering consulting services for the Amdocs Smart Client Framework (ASCF) which provides a single, enhanced user interface for all front- and back-office employee desktop applications. The ASCF is a lightweight java client with a state of the art user interface. Ebyte consultants have over extensive experience working with dozens of Amdocs/Clarify customers from versions 3.5 up to version 7.5.1. Consulting services offered include implementation, integration, upgrades and customization.

Consulting Services

The new Amdocs services, to be delivered by Ebyte, address both the business and technological issues involved in helping providers increase revenues, lower costs, and enhance customer experience. The services in the portfolio include:

  • Customer Experience Maturity Assessment (CEMA)
  • Customer Lifecycle Management
  • Content Revenue Accelerator
  • Billing Operations Optimization and Order-to-Activation

The services are also supported by a suite of modular Customer Experience Transformation service offerings:

  • Customer Experience Strategic Planning
  • Customer Intelligence
  • Cross Channel Optimization
  • Customer Experience Measurement